FAQ

This is a curated FAQ for the most common platform questions. For deeper how-to coverage, follow the cross-links into the dedicated documentation pages.

Account & billing

How do I create an account?

Open app.mrd-indicators.com, click Sign up, verify email. See Register account.

Can I share my account with multiple devices?

Yes — log in on as many devices as you want (mobile, tablet, desktop). One concurrent session per device. We don't block multi-device; we do flag and review accounts with unusual login geography (e.g. logins from 6 different countries within 24 h) for security.

Can I share my account with another person?

No — accounts are per-person. Sharing violates the ToS and we reserve the right to suspend accounts where the same credentials are clearly used by multiple humans (e.g. simultaneous trades placed from different geolocations). If you and a friend both want the platform, each person should register their own account.

What happens when my plan expires?

You drop to the Free tier — basic chart terminal works, but Premium-tier indicators, Auto Trade, screener alerts, and signal hubs lock. Your saved layouts, drawings, alerts, and history remain — re-upgrade any time and everything's there. See Plans & billing.

Can I get a refund?

No. All purchases are final — we do not refund subscription fees, plan upgrades, top-ups, or crypto payments under any circumstance, including unused time after a downgrade. Try the platform on the Free tier and the trial first, read the Disclaimer in full, and only pay once you're certain the product fits your workflow.

Can I downgrade mid-cycle?

Yes. The downgrade takes effect at the end of your current cycle (you keep the higher tier until then). No prorated refund for the unused premium time within the cycle.

Do you accept crypto for payment?

Yes — USDT (TRC-20, ERC-20, BEP-20), USDC, and a handful of others. See the checkout page for the live list. Like every other payment method, crypto payments are final and non-refundable (chain irreversibility makes this doubly true) — make sure the plan fits your workflow before paying. Read the Disclaimer first.

Plans & access

Which plan do I need for…?

Full matrix: Plans & billing.

Is there a trial?

Yes — every new account gets a trial window to evaluate the platform (see Trial mechanics for the current duration and what's included). You only get the trial once per identity.

Indicators & signals

What's the difference between an indicator and a signal?

• Indicator = a chart visualization (lines, candles, heatmap cells). You read it manually to make decisions. Example: RSI line, EMA line, footprint cells.
• Signal = a trigger event from an indicator. Fires once, optionally generates an alert / autotrade execution. Example: "RSI Pullback BUY fired on BTCUSDT 5m at 13:42".

Indicators are visual context. Signals are actionable events. See Indicators overview and Trading Alerts overview.

Why aren't my TradingView invites arriving?

Three common causes:

1. TradingView username on your mrD Profile is wrong (typo, wrong case for some users). Verify in Profile.
2. Your plan tier is below the indicator's requirement (e.g. Free tier won't get Premium indicator invites).
3. TradingView's invite queue is slow — wait 30 min, then re-trigger via the Indicator panel.

If none of those work, contact support with your TradingView username and the indicator name.

Why doesn't mrD signal X fire on symbol Y for me?

Two possible reasons:

1. Your subscription doesn't include that signal for that asset class (e.g. Free tier signals don't cover forex).
2. The signal logic genuinely doesn't trigger right now — open the indicator on your chart and look at its underlying values to verify.

Auto Trade & API

Is Auto Trade safe?

The engine itself is the same code we use internally and has executed millions in notional. The risk is your configuration — wrong leverage, no SL, oversized risk, wrong signal source for the regime. See Help — Auto trading for the safe-first-setup walkthrough.

Can the platform withdraw my funds?

No. We require API keys with withdrawal disabled. The autotrade engine refuses to operate on a key that has withdrawal enabled. See API Connect — Binance.

What happens if I lose internet during a live autotrade trade?

The trade is server-side. Your local connection only matters for monitoring. SL and TP sit on the exchange, so even if the entire platform goes down, the exchange will close at your levels. The only risk is the platform missing a signal-driven CLOSE if the signal evaluator goes down — which is why every autotrade trade ALWAYS has SL set as a hard floor.

Why is my position size different from what I configured?

Usually because of exchange minimums (e.g. Binance minimum notional $5) or rounding (lot-size step). The engine rounds UP to the nearest valid increment within your risk budget. If the rounding pushes you over your risk, the engine takes the next size DOWN and emits a RISK_ADJUSTED log line — check the Live monitor for these.

Alerts & delivery

Why didn't I get a Telegram alert?

Three checks in order:

1. Bot is started — open Telegram, find @mrd_alerts_bot, hit /start. See Telegram delivery.
2. Account linked — Profile → Telegram → click Link, paste the code from the bot.
3. Alert is enabled with Telegram as a delivery channel.

Why are push notifications silent on my phone?

iOS: Allow notifications for the browser PWA, and check Focus / Do Not Disturb mode. Android: Battery optimization is the usual culprit — exclude the app/browser from battery optimization. See Web Push delivery.

Performance & limits

What are the platform limits?

How real-time is the data?

• Klines: 1 s WS latency from exchange. We add ~50-100 ms of our own routing.
• Orderbook depth: 100 ms snapshots.
• Trades / footprint: WS push, no polling, sub-100 ms.
• Heatmap: 1 s aggregation window.

If you ever notice > 5 s lag, see the Chart Terminal overview troubleshooting section or contact support.

Troubleshooting

The chart is frozen / blank / very slow.

1. Hard refresh (Cmd/Ctrl + Shift + R).
2. If still bad, log out then back in — clears the WS state.
3. Disable browser extensions (ad blockers, privacy tools that block WS).
4. Check status.mrd-indicators.com for ongoing incidents.

I'm getting "WS disconnected" toasts every few seconds.

Usually corporate VPN or network firewall blocking persistent WS connections. Disable the VPN, try a different network, or contact your IT.

My Auto Trade balance shows 0 but I have funds on the exchange.

The balance fetch can fall behind by ~30 s on first connect. If it stays at 0 after 60 s, check the API key permissions — it needs "Futures Read" enabled.

What's next

• AI Chat — ask questions interactively.
• Open a support ticket — bottom-left of the app.
• Web App introduction — start from the top.